We stand by every product shipped and our 100% Satisfaction Guarantee and dedication to relationship-driven customer service will confirm your decision to entrust us with your business.
Our 100% Satisfaction Guarantee ensures that every product you purchase from any of our clubs meets your high standards or we will replace it or refund your purchase. Simple as that.
OPEN-ENDED, ongoing memberships MAY BE CANCELLED at any time, however, certain promotional offers may require a minimum term prior to cancellation. To cancel, you may contact us by email at [email protected], fill out our order cancellation form, call us at 800.625.8238, or chat with us online M-F, 7am-5pm Pacific.
Registering an account allows you to save an address book, update shipping addresses for current orders, update your payment info, view past orders, and manage any scheduled email gift announcements.
To reset your password, visit the forgot your password page and enter the email address associated with your account.
* Exceptions: If your membership commences this month but you ordered it after the associated charge date above, we will charge your card within 2 business days from your order date.
Please either call us at 800-625-8238 or email us at [email protected] no later than the 1st of the month to inform us if you have moved, plan to be out of town, or otherwise will not be able to accept delivery that month so that we can either re-route or reschedule your shipment.
Please either call us at 800-625-8238 or email us at [email protected] no later than the 1st of the month to change your delivery address. Or, if you register an account, you'll be able to go to your My Orders section to update the delivery address yourself for any current orders.