Frequently Asked Questions

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Why should I choose®?

Since 1994, we've grown to be one of the largest clubs in the country by consistently delivering a wide variety of limited production, high quality products made from the best ingredients at outstanding values. It all starts with our selection process. From our beer panel assembled from Master Brewers and Beer Judges rating over 7,500 beers over the years, to our two tiered wine tasting panel comprised of sommeliers, professional tasters, winemakers and upwards of thirty or more tasters that run the gamut of wine enthusiasts. In short, we take product selection and quality seriously and put a lot of energy into finding and consistently delivering high quality, hand-crafted, exciting products month after month.

We’re so proud our past featured products and the professionally written newsletters that accompany them each month, that post them on our websites each month. You can even view past featured selections. Most clubs don’t and you have to wonder why.

We stand by every product shipped and our 100% Satisfaction Guarantee and dedication to relationship-driven customer service will confirm your decision to entrust us with your business.

Can I see examples of featured products you've sent and what's coming up?

Yes. You can view the current month’s featured products as well as the entire calendar year of up and coming featured chocolates, cheeses and flowers from each product website. You can also see past featured products from the "Past Selections" link.

Beer | Wine | Cigars | Cheese | Chocolate | Flowers

Can I create a Gift Announcement for gift memberships?

Yes. You can easily customize a gift announcement during the check out process. You may also email or print a custom gift announcement online from any of our club websites anytime at your convenience.

How does your 100% Satisfaction Guarantee work?

Our 100% Satisfaction Guarantee ensures that every product you purchase from any of our clubs meets your high standards or we will replace it or refund your purchase. Simple as that.

Can I combine the six clubs into a single membership?

Yes. You can create a personalized membership by combining any or all or our six monthly clubs into one membership using our Design Your Own Club™ program. Choose from our cheese, wine, beer, chocolate, flower and cigar of the month clubs.

How long is the membership term, do I have to ship every month, and how do I cancel my membership?

Personal and Gift memberships are available from 2 to 12 shipments or on an ongoing, month-to-month basis which will continue until you contact us to cancel your membership, which can be done easily at any time as described below. Flexible ordering allows you to send or receive shipments monthly, every other month, or quarterly. Our Design Your Own Club™ program allows you to ship on specific months by creating a custom shipping schedule and sending shipments on birthday months, anniversaries, or other gift occasions throughout the year.

OPEN-ENDED, ongoing memberships MAY BE CANCELLED at any time, however, certain promotional offers may require a minimum term prior to cancellation. To cancel, you may contact us by email at custom[email protected], fill out our order cancellation form, call us at 800.625.8238, or chat with us online M-F, 7am-5pm Pacific.

My Account

What benefits do I gain by creating an account with you?

Registering an account allows you to save an address book, view past orders, and manage any scheduled email gift announcements.

How do I manage my account?

After you login to your account, you can visit your account dashboard by clicking the My Account link near the bottom of any page the site.

How do I reset my password?

To reset your password, visit the forgot your password page and enter the email address associated with your account.


When will I be charged for a membership?

Please note that charges will appear on your statement from "".

Please note that charges will appear on your statement from® and will not be charged until the month that your first shipment is sent.

Whether paying monthly or in one installment, your card will be charged on the following date(s) depending on the club ordered*:

The Rare Beer Club = Charged the 5th of the month.

All other Beer Clubs = Charged the 3rd of the month.

All Wine Clubs = Charged the 10th of the month.

Cheese Club = Charged the 6th of the month.

Chocolate Club = Charged the 7th of the month.

Cigar Club = Charged the 2nd of the month.

Flower Club = Charged the 8th of the month.

Design Your Own Club Charge Date: If paying per shipment, your card will be charged on the corresponding charge dates above for each shipment in your order. If you prepay your Design Your Own Club, your card will be charged in full on the product charge date of the first shipment in your order.

* Exceptions: If your membership commences this month but you ordered it after the associated charge date above, we will charge your card within 2 business days from your order date.


Do you ship to my state?

We cannot ship beer or wine to Alabama, Alaska, Arkansas, Hawaii, Kentucky, Mississippi, and Utah.

We cannot ship cheese, chocolate or flowers to Hawaii or Alaska.

Our Cigar club is available in all U.S. states except Utah, and it is also available Internationally to all countries except Canada and Brazil. An additional shipping charge of $10.00 applies for International delivery, for a total of $15.00 per shipment. These shipping charges will be added after you place your order, if placed on our website.

Does someone have to be available to sign for the deliveries?

It depends on the product. Someone over 21 years of age will need to sign for beer and wine shipments. An ID may be required by the carrier. Our discrete packaging allows many of our members to ship to a work location or a neighbor who is often home. Recipients of cigar memberships need to be 18 years of age. Due to the perishable nature of the product, cheese, chocolate and flower shipments are sent without a signature required to avoid excessive periods in the carrier's possession. It is therefore very important that you ship to a location where someone will be there to receive it. As with our beer and wine clubs, many of our cheese, chocolate, and flower club members ship to work locations or a neighbor who is often home.

What happens if I cannot be home to receive my shipment?

Please either call us at 800-625-8238 or email us at [email protected] no later than the 1st of the month to inform us if you have moved, plan to be out of town, or otherwise will not be able to accept delivery that month so that we can either re-route or reschedule your shipment.

How do I change my delivery address?

Please either call us at 800-625-8238 or email us at [email protected] no later than the 1st of the month to change your delivery address.

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